Return and Refund Policy

Last updated: September 15, 2026

At Kakashow / BeautyRos, we want our customers to have a positive shopping experience. Please review the following policy before placing an order.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must:

• Be unused and unopened

• Remain in its original packaging

• Be in the same condition in which it was received

• Include any original accessories, labels, or promotional materials, when applicable

For health, hygiene, and safety reasons, opened or used cosmetics, skincare, makeup, personal-care products, and beauty products may not be eligible for return, unless the product arrived damaged, defective, or incorrect.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

• Any other information reasonably necessary to verify the issue

After reviewing the request, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Refunds

If your return is approved, we will process the applicable refund to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is caused by an error on our part.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used cosmetics

• Opened skincare or personal-care products

• Products that cannot be resold for hygiene or safety reasons

• Gift cards

• Final-sale products, when clearly identified as such

• Products damaged after delivery due to misuse or improper handling

5. Return Shipping

For approved returns due to a change of mind, the customer may be responsible for return shipping costs.

If the product was received damaged, defective, or incorrect, please contact us before sending it back so that we can provide instructions.

6. Late or Missing Refunds

If an approved refund has not appeared in your account, first check with your bank or payment provider.

If you have completed these steps and still have not received the refund, please contact us.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

8. Exchanges

We may offer exchanges for products that arrive damaged, defective, or incorrect, subject to product availability.

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